FAQs

ABOUT US

EcoSoul was founded with a mission: To accelerate the world’s transition to a sustainable lifestyle by creating eco-friendly products for all from Earth’s most renewable resources.

We believe in an environmentally-friendly lifestyle that does not compromise on functionality. We’re forging solutions that are sustainable for the day, the week, the year, and the long-haul. So, taking care of the Earth is no longer a choice, but a lifestyle, and one that all of us can easily enjoy.

We’re harnessing nature’s renewable resources to reinvent how products are made. All of our products are plastic-free, timber-free, and completely compostable.

By replacing plastic and timber with fast-growing and self-replenishing plants, we're minimizing plastic waste, preventing deforestation, and reducing carbon emissions.

Our products are currently manufactured in India, China and Vietnam. We’re proud to have women-led operations throughout our supply chain — especially in areas of the world where opportunities are often limited. We employ over 70 women in rural India for our manufacturing operations, where company benefits include free meals and transportation.

USE & CARE

Our palm leaf products (plates, bowls, and trays) and plant-based compostable plates and bowls are all safe to use in the microwave!

Additionally, our palm leaf products are also oven safe, up to 350F, as long as plate is at least 6” from the heating source.

Yes! In addition to being good for the planet, our products are designed to be good for you as well. All of our products are PFAS-free, BPA-free, and free from other harmful chemicals.

Composting is the reuse of organic matter to create nutrient-rich fertilizer. When organic waste is separated from other trash that doesn’t break down as easily (like plastics), it decomposes more quickly and provides a number of benefits for the environment. Benefits include reducing waste, decreasing methane emissions from landfills, and enhancing soil.

You can read our full blog post about composting, including how to get started, by clicking here.

MATERIALS

Our compostable products are crafted from four primary source materials: fallen palm leaves, sugarcane fiber, bamboo and corn starch.

Fallen Palm Leaves: Our palm leaf tableware uses naturally-fallen palm leaves to create beautifully unique, exceptionally durable plates and bowls.

Sugarcane Fiber: Our sugarcane plates and bowls use plant waste to create an alternative to tree-based paper products.

Bamboo: Our kitchenware uses USDA certified organic bamboo, an ultra renewable material to create an alternative to tree-based products.

Corn Starch: Our corn starch bags and cutlery use plant waste to create a durable alternative to single-use plastic.

All of our products are fully compostable and certified by third-party organizations. That means they’ve undergone rigorous testing to confirm that they meet the compostability standards for each organization. (And they’ll continue to be tested to ensure compliance over time.) 

BPI Compostable: Issued by the Biodegradable Products Institute, this certification confirms that these products are fully compostable based on U.S. standards — meaning they’ll completely degrade back into the soil once composted.
Certified products:
Sugarcane Plates and Bowls
Sugarcane Hot Cups
Corn Starch Party Cups
Corn Starch Cutlery
Corn Starch Compost Bags

TUV Austria (Home): These products meet the European standard for biodegradability in at-home compost piles (i.e. in your garden or backyard).
Certified products:
Corn Starch Compost Bags

TUV Austria (Industrial): These products meet the European standard for biodegradability in industrial compost facilities. (Meaning, if you have a compost bin for pickup, these products will fully degrade in the facility they’re brought to.)
Certified products:
Sugarcane Plates and Bowls
Sugarcane Hot Cups
Corn Starch Party Cups
Corn Starch Cutlery
Corn Starch Compost Bags

USDA Certified Biobased: In addition to being 100% compostable, these products are made exclusively from renewable materials derived from nature, without alteration.
Certified products:
Palm Leaf Plates, Bowls & Trays
Bamboo Kitchenware 

We’re currently required to package some of our products in plastic for quality assurance purposes, particularly food-safe products like tableware. Rest assured, we use post-consumer recycled plastic to help minimize our footprint. But we still want to be better. So, we’re pursuing new innovations to get us closer to plastic-free packaging using materials such as biolefin. We’ll be sure to keep you posted on our progress.

ORDERS & SHIPPING

We offer free standard ground shipping on all orders. If you’re in a rush, we also have expedited shipping available for an incremental fee, as shown during the checkout process.

We currently ship to the U.S. only.

Standard ground orders will ship in 1-2 business days, and take another 1-3 days in transit.
Be on the lookout for a shipping confirmation email from us with your tracking number, when your order is on the way.

You have 30 days to return an item from the date you receive it. To be eligible for a return, the item must be unused and in its original packaging. You can send the item to:

EcoSoul Home Inc. Returns
70 Newfield Avenue, Edison, NJ 08837

You will be responsible for your own return shipping costs. Once we receive your item, we will inspect and if approved, we’ll issue a refund to your original payment method.

We’re sorry this happened! We are happy to help. Just reach out to us via our contact form or send an email to customerservice@ecosoulhome.com.

CONTACT US

You can send us an email at customerservice@ecosoulhome.com and we’ll get back to you as quickly as possible.